VillageDAO, the decentralized alternative in Customer Success

Name: VillageDAO, the decentralized alternative in Customer Success
Duration: 10 min
Description: Emanuele Coscia introduces VillageDAO at ETHPorto 2023, pitching a DAO-based structure as an alternative to how customer success teams are typically organized. The talk borrows DAO structures, more commonly seen in DeFi and NFT communities, and applies them to a traditional business function, arguing that decentralized coordination can work outside crypto-native applications.

ETHPorto 2023 · 17 Mar 2023 · 10:00

Emanuele Coscia introduces VillageDAO at ETHPorto 2023, pitching a DAO-based structure as an alternative to how customer success teams are typically organized. The talk borrows DAO structures, more commonly seen in DeFi and NFT communities, and applies them to a traditional business function, arguing that decentralized coordination can work outside crypto-native applications.

Speakers

Emanuele Coscia

From ETHPorto 2023, hosted by ETH Porto.

Hardclub, Praça do Infante D. Henrique